Delivery & Return Policy

Delivery and handling

We offer worldwide shipping via DHL or other carriers depending on your location. Parcels will arrive within 5-8 working days for urban areas and within 5-12 working days for all other zones. Standard shipping and handling are included in all prices listed on this website.

Please note that parcels are not sent on Saturdays, Sundays or national holidays. All parcels come with insurance, and delivery is guaranteed. If your parcel is lost during transportation, stolen, damaged or will not be delivered for any reason, we will resend it free of charge for you. We do not guarantee the date or time of delivery.

Delivery time

Expedited shipping takes 3-7 days, regular shipping will take 5-12 days. Please take these time indicators into account when ordering.

If any particular question arises, contact us via help@total-well-store.com

Satisfaction Guarantee, Refund and Return Policy

All orders are secured by a 60-Day Satisfaction Guarantee. If you are unhappy with your product for any reason, you may return the unused portion of your order to us for a full refund.

To return your order to us for a full refund you must contact us by live chat, phone or email, to request return instructions.

Please note that you will have to pay for return shipping. Packages received at our warehouse without a return merchandise authorization number will not be refunded, and packages received past the 60-Day Satisfaction Guarantee timeline are not to be refunded either.

Once your package has been received by our warehouse you will automatically be issued a refund within 48 hours. Please note that it can take 3-5 business day for your bank to show the refund in your statement, depending on the speed of the processing bank.

Disclaimer

Statements made, or products sold through this website, have not been evaluated by the United States Food and Drug Administration. They are not intended to diagnose, treat, cure or prevent any disease.

You should not use the information or services on this website to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read information provided by the product manufacturer and any product label or packaging, prior to using any product.