Legal Notice
Terms of Use
Acceptance of Terms
By using this Internet site, including product information or any other service provided by Total Well Store staff (“Total Well Store”, the “Service”) you consent to the following Terms of Use.
This website (www.total-well-store.com) is operated by WALSOFT OÜ, with the company registration number 14864945 and registered address: Estonia, Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 7-132, 10145.
Total Well Store reserves the right to change, modify or cease the Service and reserves the right to update these Terms of Use at any time without notice.
Use of the Service
By using this website, you represent and warrant that:
You are age eighteen (18) or older.
You have read this Legal Notice and thoroughly understand the terms contained.
Our website has the right to rely upon all information and may contact you by email, telephone or postal mail for any purpose regarding the use of this website.
You will not use the Service for any purpose that is unlawful or prohibited by these terms, conditions and notices. You may not use the Service in any manner that could damage, disable, overburden, or impair the Service.
If parts of the Service require you to open an account, to choose a password and/or a user name, you are entirely responsible for maintaining the confidentiality of your password and account, and for any and all activities that occur under your account, unless you have notified Total Well Store of any unauthorized use of your account or any other breach of security.
Service Details
Prices displayed are excluding value added tax. Depending on your location, you may be required to pay applicable taxes and duties in relation to your state, province or country.
Payments for our products or services will be marked on your credit card statement as: “total-well-store.com”.
You can cancel your order anytime before your order has been processed for dispatch by our warehouse. All orders received before 4pm PST are processed the same day. Please contact our customer service department for additional assistance by email: help@total-well-store.com.
Delivery and handling
We offer worldwide shipping via DHL or other carriers depending on your location. Parcels will arrive within 5-8 working days for urban areas and within 5-12 working days for all other zones. Standard shipping and handling are included in all prices listed on this website.
Please note that parcels are not sent on Saturdays, Sundays or national holidays. All parcels come with insurance, and delivery is guaranteed. If your parcel is lost during transportation, stolen, damaged or will not be delivered for any reason, we will resend it free of charge for you. We do not guarantee the date or time of delivery.
Additional offers
When buyers place an order on this website they may be offered promotional and add-on offers on our order confirmation page and by email. Customers may choose from the offered options. These offers may be similar products at a discounted rate, upgrades in dosage strengths for the products that they originally ordered, or express shipping. If buyers choose to select a promotion or add-on offer, they will be charged for them in a second subsequent transaction.
All promotional and additional offers are supported with our 60-day satisfaction guarantee program.
Subscription Program Conditions
Please be aware that we sell the dietary supplements presented on this website through a subscription program.
The subscription program starts automatically from the first order of any product on this site.
The program does not require any minimum number of subscription orders.
You can cancel it at any time.
Delivery Dates in Subscription Program
Orders for 1 bottle will automatically be prepared for shipping every 15 days for a charge of $/€/£ 39.95 / 69.95*, orders for 2 bottles every 30 days for a charge of $/€/£ 79.90/ 99.90*, orders for 3 bottles every 45 days for a charge of $/€/£ 137.85/149.85*, and orders for 5 bottles every 75 days for a charge of $/€/£ 159.96/199.75*, cancel anytime. Satisfaction is guaranteed.
*old stock/new stock
Orders for 1 bottle will automatically ship every 15 days for a charge of ₪249.95, orders for 3 bottles every 45 days for a charge of ₪539.85, and orders for 5 bottles every 75 days for a charge of ₪749.75, cancel anytime. Satisfaction is guaranteed.
Seven (7) days before your stocks are suppposed to run out (next shipping date), you will receive an email from us with a restocking notification, which will indicate that a new portion of the product(s) is going to be shipped in the quantity that ordered initially.
Recurring payments
By using this website and making purchases here, you confirm that you are aware of the terms of the Subscription program and agree to all the Terms of Use of this website.
By using this website and buying the goods from this website you confirm that you agree that you will be charged again at certain time intervals depending on the quantity of the goods you ordered initially.
The price of the products will be the same as in the original order.
Shipping and handling will be free of charge as well.
Our 60-Day Satisfaction Guarantee applies to all subsequent subscription orders as well.
Changes in Subscription Program
We reserve the right to make changes to our subscription program.
If we have to make any changes to our Subscription programme terms, we will definitely inform you at least 10 (ten) days before via email.
If you want to amend your Subscription program, please feel free to let us know via the live chat or email.
Cancellation of Subscription
You can cancel recurring purchases anytime either by
– replying to the restocking notification email ahead of the due shipping date, or
– contacting live chat or phone support at + 44 131 367 0172, or
– simply inserting the order number to the field you see at the bottom of the home page.
Subscription Limits
The subscription has no expiration date until you, as a customer, express your willingness to cancel it.
Documents and Information
Available documents and information, including text, images, etc. on this Service are subject to Copyright and other intellectual property protection. They may not be copied for commercial use or distribution, and may not be modified or reposted to other Internet sites. While the information provided is believed to be accurate, it may include errors or inaccuracies.
Trademarks
Unless otherwise indicated, all trademarks displayed on this Service belong to their owners.
Disclaimer of Liability
In no event shall Total Well Store be reliable for any special, indirect or consequential damages, or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of this Service, including software, documents, and information, or the failure of it, unless for damages caused by intent, of personal injury, or claims under mandatory product liability laws.
Statements made, or products sold through this website, have not been evaluated by the United States Food and Drug Administration. They are not intended to diagnose, treat, cure or prevent any disease.
You should not use the information or services on this website to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read information provided by the product manufacturer and any product label or packaging, prior to using any product.
Indemnification
You agree to defend, indemnify and hold harmless our website, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use by you of the website, including claims by other users, access, products or memberships.
Governing Law and Place of Jurisdiction
This Service and any dispute arising out of or in connection with this Service is governed by Estonian Law. Please comply with all applicable laws and regulations of the country for which the products are intended. Our company is not responsible for any violation by you of any such laws.
Customer Support
We are available 24/7 via live chat, phone, and email.
Phone:
AUD +61 3 9109 6219
EUR +44 131 367 0172
Email: help@total-well-store.com
For fastest service feel free to contact us via live chat, by clicking the icon on our website.
WALSOFT OÜ
Registered office address:
Estonia, Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 7-132, 10145
AUD +61 3 9109 6219
EUR +44 131 367 0172